Shipping policy
Last updated: October 10, 2026
This policy applies to DodoBubu necklaces and pendants ordered through our online store. For shipping questions, contact sales@dodobubu.com.
Where orders ship from
Orders are dispatched from our store address: 2nd Floor, No. 5 Jing'er Road, Beiyuan Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, 322000, China. Orders delivered outside China are international shipments.
Shipping destinations
We currently offer delivery to: Austria, Belgium, Bulgaria, Canada, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Morocco, the Netherlands, the Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, the United Kingdom and the United States.
Availability for your delivery address is confirmed at checkout. If your destination is not available, please contact us before placing an order.
Shipping charges
- Orders below the US$50 free-shipping threshold: US$10 shipping.
- Orders qualifying for the US$50 threshold: free shipping.
All amounts are in US dollars. Checkout shows the applicable shipping charge and free-shipping eligibility before you pay.
Order processing and delivery estimates
Orders are prepared for dispatch after payment is successfully processed. Please contact sales@dodobubu.com before ordering for the current processing and dispatch estimate, especially if you need an item by a specific date.
The estimated shipping transit time is 7–15 business days after dispatch for supported destinations. Processing time is separate and is not included in this transit estimate. Business days exclude weekends and applicable public holidays. Delivery times are estimates, not guaranteed arrival dates; customs processing, local holidays and carrier disruptions may cause delays.
Taxes and import duties
DodoBubu bears applicable taxes and import duties for orders shipped to our supported destinations. These charges are not an additional cost for the customer. If a carrier or customs authority requests a tax or import-duty payment, contact sales@dodobubu.com with your order number and the notice so we can resolve it.
Delivery help
Please check your delivery address carefully before payment. If you notice an address error, contact us promptly; changes may not be possible after dispatch. If your parcel is delayed, appears lost, arrives damaged or contains an incorrect item, email sales@dodobubu.com with your order number and relevant details. We will investigate and arrange an appropriate resolution in accordance with applicable consumer law.
Returns
You may request a return within 30 days of receiving your item, with no restocking fee. Customers pay return shipping for non-quality reasons; DodoBubu covers return shipping for quality issues, damaged items or incorrect goods. Please read our Refund Policy for eligibility, instructions and refund timing.
Nothing in this policy limits your mandatory consumer rights.