Refund policy
Last updated: October 10, 2026
This policy applies to necklaces and pendants purchased from DodoBubu. For help with a return, contact sales@dodobubu.com.
30-day returns
You have 30 days after receiving your item to request a return. For a change-of-mind return under this policy, items must be unworn or unused, in their original condition, with any tags and original packaging. Please provide your order number or other proof of purchase. These conditions do not limit your statutory rights for faulty or incorrectly supplied goods.
How to request a return
Email sales@dodobubu.com with your order number and the item you wish to return. If there is a quality issue, please describe the problem and include photographs where possible. We will provide return instructions and confirm the return address before you send your parcel. Please contact us before sending anything back so we can identify and process your return.
Our return address is: DodoBubu, Room 206, 2nd Floor, No. 5 Jing'er Road, Beiyuan Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, 322000, China. Returns are international for customers outside China.
Return shipping and fees
- Change of mind or other non-quality reasons: the customer pays the return shipping cost. Carrier charges vary by location and service; obtain a quote before sending your parcel.
- Quality issues, damaged items or an incorrect item: DodoBubu covers the return shipping cost. Contact us first so we can arrange the return method.
- Restocking fee: none.
Please package your return securely and keep proof of postage. A tracked service is recommended.
Damaged, defective or incorrect items
Please contact sales@dodobubu.com as soon as you notice a problem so we can assess it and arrange an appropriate remedy. The 30-day voluntary return window does not remove any longer rights you have under applicable consumer law.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, email sales@dodobubu.com.
The refund covers the amount paid for the returned item. Any refund of original delivery charges will be handled in accordance with applicable consumer law. No restocking fee is deducted.
Exchanges
To choose a different item, request a return and place a separate order for the replacement item.
European Union customers and statutory rights
Where the EU statutory right of withdrawal applies, you may notify us within 14 days of receiving your goods that you wish to withdraw, without giving a reason. Send the goods back within 14 days after notifying us. You pay the direct return shipping cost for a change of mind; DodoBubu pays for returns due to quality issues or incorrect goods.
For a valid statutory withdrawal, we refund the applicable payments, including standard outbound delivery costs, within 14 days of being informed. We may withhold reimbursement until the goods are received or you provide evidence of return, whichever occurs first. Additional costs for a delivery option above our standard service are not included. You may inspect goods as you would in a shop; any permitted deduction for handling beyond what is necessary to establish their nature, characteristics and functioning is governed by law. Original packaging is requested but does not override statutory withdrawal rights.
Nothing in this policy limits mandatory consumer rights in your country. Where a legal requirement provides greater protection, that requirement applies.